Considering digitalization as an important pillar in the bank’s development, Southeast Asia Commercial Joint Stock Bank (SeABank) has continuously upgraded its infrastructure, especially investing in a new artificial intelligence (AI) system. improve the customer experience and optimize the Bank’s operations at the same time. Since 2005, defining technology as a key factor to develop banking operations, SeABank has focused on investing with a budget of tens of billions VND to deploy the world’s leading banking core system – Temenos (Switzerland). Si). Accordingly, core banking management software T24 Temenos is selected and upgraded to the latest version R18, integrating some of the most advanced optimization features on the market. In addition, SeABank has also successfully deployed and maintained ISO 27001: 2013 certification and PCI-DSS security standard for card transactions, exchanging electronic documents, digital signatures and authentication solutions. secure as OTP token and two-channel authentication. At SeABank, domestic and international card lines are secured by EMV standard chip technology – the world’s leading security solution, with 3D Secure for online payment transactions (Ecommerce / Online payment) at e-commerce websites applying Verified by Visa (VbV) program. Not only absolute security, the use of chip card payments with contactless technology for transactions will bring a whole new experience to customers. SeABank is proud to be a pioneer in digital banking platform using artificial intelligence after successfully implementing Core AI 2020 project – applying artificial intelligence in professional operations and products and services, in order to improving the quality of many of the Bank’s products, supporting customer experience throughout the use of the service. One of the outstanding applications is SeAMobile – the only financial application that integrates the virtual “personal finance assistant” feature, providing a useful tool for users with a panorama of financial health. main. In addition to the function of making financial transactions, paying bills, sending congratulatory money, SeAMobile helps users track and analyze transactions, spending according to the model of 6 international jars depending on their needs. multiply; Besides, SeAMobile also automatically reminds the expenditure as well as suggests users to save and invest effectively for their income. SeAMobile can be considered as the most advanced application on the market and will support SeABank in achieving its comprehensive digitalization goals in the coming years. Notably, after upgrading SeAMobile and completing eKYC feature, SeABank also integrated artificial intelligence and eKYC into SeATeller system to increase experience and reduce transaction time. AI and eKYC technology will assist transactors in authenticating customers when dealing at the counter, assisting customers in authenticating transactions, thereby reducing unnecessary processes, increasing customer experience. In particular, the Core AI system will be an effective tool to support operators: Post-document control, disbursement control, credit drafting. This is one of the most expected projects in 2021 to save time, costs and resources in inspection, supervision and optimize operating costs at SeABank. In addition, SeABank also deployed the smart electronic office system – SeAOffice used on multiple platforms with the goal of making SeABank a paperless office and leaders can manage work, approve documents. everytime everywhere. Besides, SeAOffice also helps SeABankers manage documents; task management and system administration is the easiest and most effective. At the same time, to improve and improve the efficiency of customer care (CCE), SeABank cooperates with FPT Smart Cloud, becoming the first domestic bank to bring FPT AI virtual assistant solution into the Vietnamese banking market. . Possessing outstanding speed, this “virtual assistant” concurrently performs thousands of conversations with an average call in less than 120 seconds with a 98% call success rate, providing SeABank with a dark solution. to promote digital transformation. With a predetermined strategy, SeABank’s investment in digital technology is considered an important foundation for SeABank to achieve its goal of digital convergence, especially when technology is one of the five pillars of the bank through the provision of consistency of digitalized products and services. The results SeABank expects to achieve will be a revolutionary improvement in the entire business process of the bank by accelerating the digitization of banking operations and optimizing customer journeys. Source: https://www.nguoiduatin.vn/seabank-dau-tu-tri-tue-nhan-tao-tang-toc-so-hoa-hoat-dong-ngan-hang-a507393.html
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